If you have a query……..

Here are some FAQs that may save you time emailing or calling.

 

  • What is included in my ticket price?

  • Your ticket price includes the actual 3 hour sailing on a lovely cruise boat down the river.
  • A Free beautiful Gin Ahoy Coupe glass to take home with you.
  • Either Taster Tokens, to sample new gins OR G&Ts OR a variation of the two.
  • Food, in the form of canapes, bar snacks or a Full Buffet.
  • And music, either by DJ, or a live band. And other entertainment.
  • Raffle tickets to win more gin cruise tickets, bottles of gin and other prizes.
  • AMAZING VALUE!
  • When will tickets be sent?

  • Around a week before the event takes place. Either by post or by email, depending on the cruise.
  • How does the token system work?

  • We operate a token system, where on presentation of your ticket on the day, you will receive your free Taster and/or G&T Tokens. Which you can use at the bars. Further, Full G&T tokens can be purchased at the quayside and onboard. These are £5.00 each and include tonic, garnish and ice.

    PLEASE NOTE; TASTER TOKENS ARE JUST THAT – A TASTER.

  • Why do prices change?

  • We usually offer special offers on the first 25 tickets on a cruise. This is to thank early buyers.
    After the price may go up. But never more than £5 per ticket.
  • Cruise date / Time changes

  • PLEASE NOTE: Very VERY occasionally we may have to change the date or time of a cruise. This is usually due to adverse weather, illness, accidental boat double booking, and rarer still, from poor ticket sales. We will inform ticket purchasers of changes no later than a week before a cruise is to take place. And offer refunds if the new date or time is not convenient. 
  • Are any other drinks served on the cruises?

  • No. It’s a GIN CRUISE. Get it?
  • Is payment secure?

  • Yes. We use Paypal.
  • Do you offer discounts?

  • Yes. For 10 tickets or more. Drop us a line with your specific requests.
  • Will there be actual gin producers at each cruise?

  • Yes. We aim to have 1 on each cruise. Sometimes 2. With room and numbers restricted, we cant usually have more than this. But we will always have 80+ gins on offer at the bar too!
  • Can kids come?

  • No. This is a kid-free zone. You´ll get why onboard. 🙂
  • Do you do refunds?

  • NO. But if notice is given upto 2 weeks before the cruise date, we CAN offer a like for like ticket for another cruise. This is discretionary and subject to availability. And upward differences in ticket price to the alternative cruise must be paid for.

PLEASE NOTE – NO SHOWS HURT US. TICKET INCOME BASICALLY PAYS FOR THE BOAT. We are a small company trying to do amazing things with very little. And when we get no-shows, that means less G&Ts sold on board, which is how we make a very small living from this love of gin.

THEREFORE: If you turn up to the boat with spare tickets because friends or family have not been able to turn up, or just haven’t turned up, then PLEASE DO NOT ASK FOR THEIR DRINKS TOKENS. This financially hurts us DOUBLY. And REFUSAL MAY OFFEND. We hope you understand. Thank You. 


  • What are the general sailing times?

  • We usually operate sailings from 2pm – 5pm and 7pm to 10pm. But some evening cruises may start later. We recommend getting there half an hour before, to get your Tokens.
  • Can I pay on the day?

  • We will notify gin lovers through our Facebook page if this is possible and will always be subject to numbers.
  • Can I buy a bottle of gin on the day?

  • Yes ofcourse! There will be full gin bottles for sale, at the end of the cruise, as well as other gin fun items.

 

For any other queries, feedback or requests, please use the form here or drop us a line at

cheers@ginahoy.com